Frequently asked questions

Two to three weeks before your event is usually enough. Peak wedding months in the UAE and the run-up to National Day book out first, so for those dates it is worth getting in touch earlier. If your event is less than two weeks away, still ask. We sometimes have availability, and we will tell you straight away rather than keeping you waiting.

Tell us as soon as you know and we will move your deposit to a new date, subject to availability. We would far rather reschedule you than lose you, and postponement is treated completely differently from cancellation.

That is normal and we plan for it. Give us your best estimate when you book, then confirm the final number roughly two weeks before your event, which is when we finalise preparation. Numbers going up is usually straightforward if you tell us in time. Numbers going down is fine too, and we will adjust and re-quote. What we cannot do is absorb a large increase in the final few days, because we need time to select and prepare the figures.

Every event is quoted individually, because the cost depends on your guest numbers, which experience you choose, your venue and whether you want a custom logo printed on the figures. Send us your date, your location and roughly how many guests you are expecting and we will come back the same working day with a tailored quotation. There is no obligation and we will not chase you afterwards.

Yes. We are based in Abu Dhabi and work right across the UAE. Abu Dhabi and Dubai are our most frequent, with delivery included in your quotation for both. We also travel to Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Tell us the venue when you enquire and we will include any travel in the quotation, so there are no surprises later.

It works outdoors, with one condition: we need shade and a stable surface. Direct sun through the middle of the day makes the display uncomfortable to stand at, and wind moves small pieces around. A covered terrace, a marquee, or an evening garden setup all work well, which covers most UAE events outside high summer. If you are unsure about your space, send us a photograph and we will tell you honestly whether it will work.

Just the floor space. We do not need a power point. We bring our own cart, which is 1.5 metres long, and for events above roughly 50 to 60 guests we extend it. Allow a clear run of about two metres so people can gather at it without blocking a walkway, somewhere guests will naturally pass. We bring everything else, from the display stands to the signage. Most venues need no advance arrangement beyond knowing we are coming. If yours requires a supplier form or an access pass, send it over and we will complete it.

About ninety minutes, and it is always done before your guests arrive, so the display is finished and styled before anyone walks in. Pack-down takes about forty-five minutes and we do it after your guests have gone, leaving the space exactly as we found it.

Yes, and it is one of the few activities that works for children and adults at the same table. Younger children usually want help choosing pieces, which our team provides, and the components are the standard size found in any building-brick set rather than anything smaller. For a party with very young children we will talk to you about supervision beforehand and adjust what we put out.

Yes, and we do this regularly. Tell us when you enquire and we will staff your event accordingly, including an all-female team where that is required. We will also agree in advance where our team may and may not go, and how the setup and pack-down should be timed around your guests. Please raise it early rather than on the day so we can plan it properly rather than improvise.

Guests choose hair, faces, outfits and accessories on the night, so every figure ends up individual without any advance work from you. We do not personalise each figure in advance. The one thing we can add is a custom logo, printed on the figure's torso. For that, send us your logo in vector format at least two weeks before your event.

Yes. It is an optional extra on every package rather than something included as standard, and we do the conversion on the spot at your event. Guests choose whether they want their figure as it is, as a keychain, or as a fridge magnet, and we convert it there and then while they wait. It is a small addition that noticeably increases how many people actually keep and use their figure rather than putting it in a drawer. Mention it when you enquire and we will include it in your quotation.